Frequently Asked Questions

1. WHAT ARE THE PAYMENT METHODS?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and payments through the best and most secure payment platform, Your Payment Gateway.

2. HOW SECURE IS MY PURCHASE?
When you shop online using your credit card, all your information is entered on a secure SSL page. Your information is encrypted using SSL and sent directly to the credit card operator's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.

3. ARE THERE ANY FEES TO PAY BECAUSE YOUR FACTORIES ARE LOCATED ABROAD?
No. You will not pay any additional fees.

4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All our deliveries are made after confirming all the details you provided when completing your order. If you want to change something, due to a change of address or any other reason, please contact us immediately to request the change.

5. CAN I CHANGE MY ORDER EVEN AFTER IT HAS BEEN SHIPPED?
Please be advised that your delivery address cannot be revised after your order has been processed or shipped. Please update your shipping address to your current address for your next order.

6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
The delivery time is based on the shipping option you have chosen. After the order is shipped, we will send your tracking number and tracking website by email (the one you registered on the order). The order processing time is 1 to 7 business days. At the end of this period, the tracking code will be sent to the email address you provided in the registration for real-time tracking.