Shipping Policy

Harmonisex works with the following shipping methods:

International shipping products
1.1. Purchase policy

All products available at Harmonisex are shipped directly from our suppliers (Brazil, Sweden, United States, and China) to the address provided at the time of purchase, and delivery takes 2 to 4 weeks (on average after the product is shipped), depending on the location. The product is shipped within 7 business days after payment is confirmed in our system.

Orders placed using a bank slip take 1 to 3 days for payment to be confirmed in our system.

We provide a tracking code so that customers can follow the progress of their order delivery.

Please note: In certain cases, this delivery time may be extended by a few more business days due to delays, strikes, recesses, periods of high demand at the post office, and other situations beyond the store's control.

The store guarantees the delivery of the order, and we are responsible for refunding the full amount paid for products that are misplaced or lost during the delivery process. All products are shipped with insurance against loss and free online tracking, so the delivery of your product is 100% guaranteed.

1.2. Insured shipping

“If the product is delayed and is not delivered within 70 business days of posting, except in cases beyond the store's control, the amount paid will be 100% refunded on that date.”

Please note: You may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, don't worry, as this is completely normal.

1.3. Order Tracking

Products will be shipped by the Post Office or another carrier, and there will always be a Tracking Code that will allow the customer to track the progress of the delivery. Harmonisex is committed to instructing the customer on how to track the products. The code to access the tracking will be sent to your email as soon as it is available to Mundo das Ofertas. 

The order tracking code is provided 3 to 9 business days after payment is confirmed.

It may take 5 to 10 days for the tracking code to start showing shipping information on the post office website.

General Conditions (Attention)
2.1. Care with Order Addressing

Harmonisex will ship the products to the address requested by the customer. Therefore, to avoid any obstacles to the delivery of your order, please pay attention when filling in the address where you wish to receive your order.

2.2. Absent Recipient

Please ensure that someone will be at the address to receive your products. The post office will make three attempts to deliver the products. If no one is at the address to receive the order on any of the attempts, the package will be taken to the post office closest to the address, and in this case, the recipient of the package will need to pick it up at the post office within 7 calendar days. If the recipient of the package does not pick it up, according to the Post Office's rules, the package will be returned to the sender, and a new shipping fee will be required to resend the product.

All details related to delivery attempts, as well as the address of the post office where the recipient must pick up their package in case of absence at the address, are recorded in the order tracking, which can be monitored on the post office website using the tracking code provided by the store.

2.3. Incorrect or Incomplete Address

Harmonisex is not responsible for incorrect or incomplete filling in of the destination address for orders placed in the store. In the event of incorrect or incomplete addressing, according to the Post Office's rules, the package will be returned to the sender, and no further delivery attempts will be made to that address.

If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund and will be required to pay a new shipping fee of R$45 (shipping cost + post office fee) to have the product reshipped.

 

 By making a purchase on our website, the customer agrees to the terms and conditions set forth herein by Harmonisex.